A: The process has two main phases:

1. Design Time: Selecting your notes, concentration, and bottle on our website typically takes 5–15 minutes.

2. Creation & Maturation: Once your order is placed, we require $[X]$ business days for compounding and mixing. This is followed by a crucial maturation (or maceration) period of $[Y]$ weeks to allow the ingredients to properly bind and the fragrance to reach its optimal intensity and stability.

A: Our Customization Wizard is designed for beginners and experts alike:

• Start with Inspiration: You can begin by selecting the occasion (e.g., Daily Wear, Evening, Holiday) or the mood (e.g., Fresh, Cozy, Mysterious) you want the scent to evoke.

• Intuitive Descriptions: Every note—from Bergamot to Sandalwood—includes a detailed olfactory description and a clear indication of its intensity and role (Top, Heart, or Base).

• Expert Guidance: Our system provides intelligent recommendations for complementary notes, helping you build a balanced formula.

A: We use professional-grade ingredients and adhere to strict perfumery rules. However, scent is highly subjective. We recommend:

• Reviewing Notes Carefully: Pay close attention to the descriptions of your selected notes.

• Sampling First: Consider ordering a Discovery Set or a smaller $[Volume]$ sample bottle of your custom blend before committing to a full-size bottle, giving you a chance to test it on your skin.

A: We employ a sophisticated blend of natural extracts (essential oils, absolutes) and high-quality synthetic molecules. The use of synthetics is essential for achieving unique effects, longevity, stability, and often serves as an ethical alternative to rare or protected natural resources. All materials meet stringent safety standards.

A: Safety is paramount.

• All our fragrance formulations strictly adhere to the safety guidelines set by the IFRA (International Fragrance Association).

• If you have a known allergy to a specific ingredient (e.g., certain essential oils, musk compounds), please contact our Customer Care team before placing your order so we can check your formula against known allergens and provide advice.

A: Absolutely! Your exclusive formula is saved securely under your account. You can:

1. Re-order: Purchase your signature scent again with a single click.

2. Tweak: Use your previous formula as a starting point for minor adjustments in your next order.

A: Longevity primarily depends on the Concentration you choose and the Scent Family:

A: Fragrance is sensitive to light, heat, and air. To preserve its quality:

• Store your bottle in a cool, dry place, such as a wardrobe or drawer.

• Avoid direct sunlight and areas with fluctuating temperatures, like a bathroom vanity.

A: Since the blending process begins shortly after an order is received, we can only accept modifications or cancellations within $[1]$ hour of placing your order. After this window, the formulation process has begun, and we cannot make changes.

A: All custom-blended products are final sale. Because they are uniquely created for you, we cannot accept returns or exchanges unless the item is damaged in transit or defective.

• Damage/Defect: If your perfume arrives damaged or leaking, please contact us within $[48]$ hours of receipt with photographic evidence. We will promptly dispatch a replacement free of charge.

A: Yes, perfumes are classified as Hazardous Materials (HAZMAT) due to their alcohol content.

• Our shipping complies with international air transport regulations (like IATA). This means shipping may take slightly longer than a standard parcel.

• All orders are shipped with full tracking, and shipping costs are calculated based on your destination at checkout.